Purchase Return & Exchange Policy – TYB Infra Solutions (Cranes & Equipment)
At TYB Infra Solutions, we are committed to delivering high-quality cranes and construction equipment with complete transparency and customer satisfaction. This policy outlines the conditions under which purchased equipment may be returned or exchanged.
1. General Policy for Purchased Equipment
All equipment sales are considered final. However, under certain conditions, returns or exchanges may be accepted:
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If incorrect equipment was supplied due to an error by TYB Infra Solutions.
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If the equipment has significant, undisclosed manufacturing defects that were not stated in the agreement.
2. Return Eligibility
To be eligible for a return or exchange:
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The buyer must notify TYB Infra Solutions within 7 calendar days from the date of delivery.
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Equipment must be unused, in original working condition, and accompanied by all standard documentation, accessories, and certifications, unless the return is related to a verified defect.
Note: Return requests beyond 7 days from delivery will not be entertained.
3. Restocking Charges
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Approved returns may be subject to a restocking fee of up to 20% of the original sale value.
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This fee may be adjusted based on the equipment’s return condition and the reason for return.
4. Non-Returnable Items
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Custom-built cranes, special configuration units, and spare parts are non-returnable unless proven defective or incorrectly supplied by TYB Infra Solutions.
5. Return Logistics & Handling
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Buyers are responsible for all return transportation, insurance, and handling charges, unless otherwise agreed in writing.
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Equipment must be properly secured and packaged to prevent damage during transit.
6. Refund Processing
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Upon receiving and inspecting the returned equipment, eligible refunds will be processed within 15 business days.
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Refunds will be issued to the original payment method or provided as a credit note, based on mutual agreement.
7. Return Authorization Required
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All returns and exchanges must be authorized in advance by TYB Infra Solutions.
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Unauthorized returns will not be accepted under any circumstances.
8. Contact for Returns & Queries
TYB Infra Solutions – Sales & Support
📞 Phone: +91 9810808427
📧 Email: info@tybinfra.com
🌐 Return Policy URL: https://tybinfra.com/return-policy/